Northridge Village Wins Multiple Customer Experience Awards


Media Contact
Keathen Winter
Director of Marketing
(515) 232-1000

March 6, 2018

Northridge Village Wins Multiple Customer Experience Awards

AMES, Iowa — Northridge Village scored in the top 15% of senior living communities across the nation and won eleven customer satisfaction awards, according to Pinnacle Quality Insight — a senior care satisfaction firm.

Pinnacle Quality Insight conducts over 150,000 surveys per year and has over 2,100 clients in every state in the country. In order to qualify for a Pinnacle Customer Experience Award, a facility must score in the top 15% of the nation across a 12-month average.

Over twelve months, Pinnacle Quality Insight interviewed Northridge Village residents about their experience and satisfaction. Listed below are the 2018 awards given to Northridge (awards with an asterisk indicate an award that has been won multiple times):

  • Overall Satisfaction*
  • Dining Service*
  • Cleanliness*
  • Dignity and Respect
  • Safety and Security*
  • Recommend to Others
  • Overall Customer Experience*
  • Individual Needs*
  • Admission Process
  • Combined Average

Gregg Hanson, executive director of Northridge Village, said, “Everyday, I challenge my team members to come to work ready to give the best service possible to our great residents. I’m extremely proud of my team, and we’ll continue to give our best to Northridge Village.”

To see the full list of awards, click here. For more information about Northridge Village, contact Keathen Winter at (515) 232-1000 or

About Northridge Village

Life is great at Northridge Village. Here, you can live life on the go, or just relax. Designed with active seniors in mind, Northridge Village provides a secure environment where you can enjoy the independence and privacy of your own apartment, free of the day-to-day burdens of home ownership. Everything you need is right here in Northridge Village.


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