Pinnacle Quality Insight conducts over 150,000 surveys per year and has over 2,100 clients in every state in the country. In order to qualify for a Pinnacle Customer Experience Award, a facility must score in the top 15% of the nation across a 12-month average

IL Overall Customer Experience
IL Recommend to Others
IL Safety & Security
IL Dignity & Respect
IL Cleanliness
IL Dining Service
IL Overall Customer Experience
NRV Overall Customer Experience
NRV Safety & Security
NRV Admission Process
NRV Individual Needs
NRV Cleanliness
NRV Dining Service
NRV Overall Satisfaction
AL Cleanliness