Northridge Village Announces Reopening Plan

coronavirus northridge village

Northridge Village is working with state and local health officials to implement a phased approach toward safely reopening our facility for visitation that has been restricted due to the COVID-19 pandemic.

“We understand that the past few months have been challenging due to the emergence of the COVID-19 virus and the additional safety precautions that have been put in place because of the virus, such as the limitation of in-person visits to our facility. We also understand that, although these precautions have been necessary to protect the safety of our residents, not being able to visit in person has been especially challenging for them and their families,” said Summer English, Director of Marketing “The purpose of the phased approach is to provide the safest pathway to resident and family visits.” 

There are three phases to Northridge Village’s reopening plan. The types of visitation allowed at each phase will be based on several factors including COVID-19 activity in the community and the availability of resources needed to prevent and respond to potential COVID-19 activity and to meet Department of Public Health requirements for reopening to visitation.

Northridge Village will continually assess these factors to determine if additional changes are needed to our visitation policies. If there is a resurgence of COVID-19 activity in the community we will adjust our reopening plan accordingly, and provide additional updates if changes are needed. Northridge Village is currently at Phase I in its reopening plan. Once there is a decline in positive COVID-19 cases in the Ames community for 14 consecutive days, we will begin looking into implementing Phase II. This means that we as a facility have not changed any processes as far as visitation. We are still allowing Compassionate Care Visits (end-of-life), Virtual Visitations via Skype, FaceTime or Zoom calls, and window visits.

Please contact Summer English at (515) 232-1000 or with any questions.

Meet Ashley Sartin — Our New Assisted Living Director

Northridge Village announced that Ashley Sartin is the new Assisted Living Director, and Ashley is thrilled to be at Northridge Village.

She was formerly the Director of Nursing at Windsor Manor Assisted Living, and she was a Flight Nurse for the Desert Air Ambulance.

When asked about her career, Ashley said, “My passion for nursing started at a very young age and I’ve had the pleasure of working in healthcare for over 20 years. I started as a certified nursing assistant and have worked my way up. After becoming a Registered Nurse, I decided to continue my education and obtained my Bachelor of Science in Nursing. Currently, I’m completing my Masters degree to become a Nurse Practitioner, specializing in gerontology. I’m a self proclaimed Army brat and have had the great opportunity to live all throughout the United States and even lived in Germany for a couple years. Of all the places I have lived, I’m proud to call Ames my home…GO CYCLONES! When I’m not working, I enjoy being with my family: Andrew, our daughter Brooke, and of course, our pets! I enjoy traveling, going on new adventures with Brooke or simply hanging out at home. I feel blessed to be at Northridge Village. I get to work with great people, while continuing to do what I love most, care for the residents within our senior living community!”

If you see Ashley around our community, please let her know how happy we are that she is working with us.

Important Information Concerning the Coronavirus

To Our Residents and Family Members:

We know many of you are concerned about the spread of COVID-19 (the new coronavirus) and how it may impact us here. Ensuring residents are cared for in a safe and healthy environment is our first priority. At this time, we don’t have any cases in our community. The Centers for Disease Control and Prevention (CDC) have recommended a variety of steps that we are implementing to help reduce the potential for the virus to enter our building. However, we need your help in battling COVID-19. Below are some examples of how you can help protect the residents, as well as prevent the spread throughout the community.

At this time, we request that family and friends do not visit the community. Out of an abundance of caution, we are limiting all visitors to our community unless absolutely necessary. We are posting signs on our entryway doors to notify visitors of this policy and actively screening individuals, including staff, who need to come into the building.

We understand that connecting with your loved ones is incredibly important, and there are a variety of other ways you might consider communicating with them. These may include telephone, email, text, video chat or social media. If you believe a visit to the community is necessary, we request that you contact Summer English (515-232-1000), prior to your arrival.

Please make sure we have your most current, emergency contact information. We want to make sure we efficiently communicate with you should there be any new developments. Please reach out to Summer English (515-232-1000),  with your updated contact information.

Residents, please help prevent the spread of infection by exercising proper hand washing hygiene as well as coughing and sneezing etiquette. We offer hand washing and alcohol-based hand sanitizer stations throughout the building, which you are welcome to use. Please also avoid shaking hands and hugs with any individual. If you are experiencing a cough, fever, sore throat, runny nose, and/or shortness of breath, please let a staff member know immediately.

We are following the recommendations of the CDC on prevention steps, including following strict handwashing procedures, and in many circumstances, wearing gowns and gloves when interacting with residents who present symptoms. We also are staying up to date with the CDC recommendations as they may continue to change. In addition, we are in close contact with the local and state health department, and we are following their guidance.

We train for emergencies and disasters annually, and we are trained to handle a pandemic situation. Our Infection Preventionist is highly skilled and trained on how to deal with a variety of sicknesses and situations.

We will notify you if any residents or staff are diagnosed with COVID-19. Should you have any questions, please feel free to contact us at or call (515) 232-1000.

For additional information, please visit the CDC’s coronavirus disease information page.


Gregg Hanson, Executive Director at Northridge Village

Northridge Village Recognized for Improving Quality of Long Term Care

Northridge Village Certified as a Great Place to Work®

Ames, IA – Great Place to Work Institute has honored Northridge Village with certification as a Great Place to Work.

Great Place to Work, an independent research and consulting firm, evaluated more than 60 elements of team members’ experience on the job. These included employee pride in the organization’s community impact, belief that their work makes a difference, and feeling their work has special meaning. Rankings are based on employees’ experiences, no matter who they are or what they do.

Executive Director Gregg Hanson said, “Northridge Village has a culture all its own, and we’re proud that we are recognized for being a great place to work. Part of the reason that we’re a great place is to work is that we’ve bought into the mission of providing our residents with purpose, passion, and joy in their lives — that’s our everyday goal. I’m excited to see what else this team can accomplish in 2020.””

“We applaud Northridge Village for seeking certification and sharing its employees’ feedback,” said Dr. Jacquelyn Kung, of Great Place to Work’s senior care affiliate Activated Insights. “These ratings measure its capacity to earn its own employees’ trust and create a great workplace for high performance.”

To see a full list of Northridge Village’s awards, go to

About Northridge Village

Life is great at Northridge Village. Here, you can live life on the go, or just relax. Designed with active seniors in mind, Northridge Village provides a secure environment where you can enjoy the independence and privacy of your own apartment in independent living, assisted living, short-term rehab, or long-term care. Everything you need is right here at Northridge Village.

About Great Place to Work

Great Place to Work is the global authority on high-trust, high-performance workplace cultures. Through its certification programs, Great Place to Work recognizes outstanding workplace cultures and produces the annual Fortune “100 Best Companies to Work For®” and Great Place to Work Best Workplaces lists for Millennials, Women, Diversity, Small & Medium Companies, industries and, internationally, countries and regions. Through its culture consulting services, Great Place to Work helps clients create great workplaces that outpace peers on key business metrics like revenue growth, profitability, retention and stock performance.

Learn more at and on LinkedIn, Twitter, Facebook and Instagram.

Congratulations To Our Leadership Academy Graduate!

Our Executive Director Gregg Hanson graduated from the Iowa Health Care Association Leadership academy in October.

The academy is an intensive one-year leadership course for licensed nursing home administrators, assisted living directors, home care agency directors, and directors of nursing who work in long-term care and assisted living communities. Through the academy, professionals build and grow leadership skills to drive quality improvements within their communities. Specific areas of focus include achieving workplace excellence, managing change, assuring quality, improving organizational performance and navigating the post-acute care landscape.

The professionals completed academic surveys, an orientation webinar, in-person meetings, and networking conference calls during the year-long program. They also completed an individualized quality improvement project for their organizations as part of the course. Project topics ranged from reducing staff turnover, improving customer satisfaction, and improving clinical outcomes for the patients they serve.

This is the third group of graduates to complete the academy. The academy is made possible by a sponsorship from Healthcare of Iowa.

Again, congratulations to Gregg on this outstanding accomplishment!

Northridge Village Breaks Ground on Memory Care Building

Medicare vs. Medicaid

Exploring the Differences and Determining What’s Right For You

What’s in a name? Great question. Medicare and Medicaid sound very similar, but their names give little in the way of answers. When it comes to insurance, the fine print can often make heads spin. Even if you still have health coverage through your employer or your spouse, it is important to know how these programs may relate to you now or in the future.

You may already be eligible for some of these services, you may have been paying into these services each tax year, or maybe you are already enrolled but want a few more details to make sure you’re in the right place. Learning more about these two programs will hopefully point you in the right direction and encourage you to make sure you have the coverage that fits your needs.


Medicaid vs Medicare 101

So what is the difference? Medicare is a federal program that offers coverage to adults aged 65 and over, as well as individuals with certain disabilities. Medicaid is a state and federal program, offering free or low-cost health care to low-income individuals and families. These programs are very different but can be used simultaneously, independently, or not at all depending on your preferences and needs.



All adults become eligible for Medicare when they turn 65. You may automatically be enrolled if you are already getting Social Security benefits or if you have been receiving disability benefits for 24 months. If you are automatically enrolled, you will receive your card in the mail when eligible and will be enrolled in Part A and Part B. You will need to contact Medicare if you don’t want Plan B coverage, as there are often premiums attached that you will be responsible for.

If you aren’t automatically enrolled, you will need to enroll during your enrollment window unless you are still covered by another policy. Joining or amending your policy outside of these dates may not be possible or may incur penalties. You can enroll online, in person, or over the phone with your local Medicare office.

Medicare is an individual policy. Many spouses have shared insurance policies throughout their lives and may make the assumption that one spouse being enrolled means the other is covered as well, which is untrue. Please be sure that you are actually enrolled if you are counting on Medicare as your coverage.


Part A

Medicare has several different parts, allowing you to customize for your needs. Part A is mainly hospital cover but also can cover short-term skilled nursing care, hospice, and home healthcare.

If you or your spouse have been paying into Medicare through your employer for a minimum of 10 years, Part A is completely free. If you haven’t been paying into Medicare, there will be premiums attached. You can use this calculator to determine what your expected premiums could be. Depending on the size of their premiums, some people opt not to use Medicare for their coverage.


Part B

Part B covers medical services like ambulance service, medical equipment, doctor’s visits, and outpatient care. It also covers preventative medicine like vaccinations or diagnostic testing.

Most people will opt to have at least Part A and Part B coverage when using Medicare, but keep in mind that you will likely have to pay a premium for Part B services. There are often co-pays and deductibles to meet with Part B services as well. These can be offset by Medicaid if you qualify or by purchasing Medigap insurance. If your needs change, add or remove Part B during open enrollment in order to avoid penalty fees.


Part D

Part D is for prescription drug coverage. This is an optional add-on that covers you for, you guessed it, prescription drugs. This policy will also include monthly premiums, which can vary quite a bit. If you do elect to add this on, be sure to do it during open enrollment to avoid penalty fees.



Medigap is offered through private companies, and it helps pay for some of the extras not covered by Medicare like copayments, coinsurance, and deductibles. Some even can include health coverage while you travel outside of the States! They don’t usually cover those extras like vision, dental, or hearing aids, and they never include prescription drugs.

Keep in mind that you must have Medicare Part A and Part B in order to have a Medigap policy. You pay a monthly premium in addition to your Part B premium for the service.


Medicare Advantage Plans or Part C

Medicare Advantage Plans are offered by private companies as an all-in-one bundle. Medicare pays these companies for your care, and in exchange, they follow a host of rules in covering you. These companies are approved by Medicare and their policies include the benefits of Part A, Part B, and often Part D. Some will cover the extras like vision and dental as well.

As these plans are offered in the private market, some different rules about coverage can apply. It is best to learn the ins and outs of your policy, your fees, and your coverage and keep on top of them as they can change year to year. One rule that is true across the board, however, is that you cannot have a Medigap policy with a Medicare Advantage Plan. If anyone tries to sell you this, please report them as it is illegal.



Medicaid offers insurance coverage for low-income earners at any age. Since it is funded and run at both the state and federal level, the strict income requirements for eligibility vary by state. These programs are generally free or at least come at a low cost, variables which are decided by your income level and state of residence. You can apply for Medicaid through the Health Insurance Marketplace during open enrollment or through your own State Medicaid agency.

Typically, Medicaid covers hospitalization, lab services, clinic treatment, pediatrics, x-rays, and family planning. Each state can decide if it wants to cover extras like vision, dental, prosthetics, and physical therapy. You can check online for a more comprehensive list of coverage details as it relates to your state.

Once you turn 65, if you were already covered by Medicaid you may still qualify for coverage even after you join Medicare. Medicaid would then pay your Plan B premiums or possibly still offer you full benefits. It also can be used to cover long-term care for patients with depleted savings.


No matter where you fall in the insurance spectrum, it’s important to remember to check your policy each year. Laws have been changing rampantly in the insurance space. But also as you approach each new phase of life, you may find your own needs or financial situation changing each year as well. And if you have a Medicare Advantage Plan, rules can change annually. Keep on top of your needs and make sure that you are still being covered by the program that is right for you from year to year.

And, most importantly, it is impossible to be an insurance expert unless you are an insurance expert. There is no shame in hiring one to help you navigate the choices you need to make when deciding on a coverage. Insurance is undoubtedly complicated, however, it is also immensely important through all stages of life. Knowing the basics helps you ask smart questions and can move you in the right direction, but an expert hand may be on order to make sure your confidence in your coverage is where you want it to be.

Northridge Village Is Adding Memory Care

AMES, Iowa – Northridge Village, a continuing care retirement community in Ames, IA, is proud to announce they will soon be able to offer assisted living memory care.

This service will be offered in a new, 16-unit building on the Northridge Village campus; the building construction is tentatively scheduled for August, 2019. This construction will not cause any delays in the regular services offered by Northridge Village.

Northridge Village offers four levels of living: independent living, assisted living, short-term rehab, and long-term care. Memory care is a distinct form of long-term care that specifically caters to patients with Alzheimer’s disease, dementia and other types of memory loss.

Executive Director Gregg Hanson of Northridge Village says, “We’re excited to be able to offer memory care to the Ames’ residents. We will be focused on providing our memory care residents the greatest care and service possible.”

Memory care project updates will be posted on and

About Northridge Village

Life is great at Northridge Village. Here, you can live life on the go, or just relax. Designed with active seniors in mind, Northridge Village provides a secure environment where you can enjoy the independence and privacy of your own apartment in independent living, assisted living, short-term rehab, or long-term care. Everything you need is right here at Northridge Village.


Northridge Village Receives 2019 Customer Experience Award from Pinnacle Quality Insight

AMES, Iowa – Northridge Village, a continuing care retirement community in Ames, IA, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience AwardTM. Qualifying for the award in the categories of independent living, assisted living, and skilled nursing, Northridge Village displays a continued dedication to providing Best in Class senior healthcare services.

Executive Director Gregg Hanson of Northridge Village says, “The credit for this award goes to every Northridge Village team member. No one person is directly responsibly — it is a team effort.”

Throughout its three-and-a-half year history of serving the community, Northridge Village has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2018, a sampling of Northridge Village’s residents and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Northridge Village in specific categories.

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Every month, Northridge Village has gathered its real-time survey results to gain a better understanding of the resident’s needs and make improvements when necessary.

By qualifying for the Pinnacle Customer Experience Award™, Northridge Village has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month period.

About Pinnacle Quality Insight
A customer satisfaction measurement firm with 23 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,700 care providers in all 50 US states, Canada and Puerto Rico.

About Northridge Village
Life is great at Northridge Village. Here, you can live life on the go, or just relax. Designed with active seniors in mind, Northridge Village provides a secure environment where you can enjoy the independence and privacy of your own apartment in independent living, assisted living, short-term rehab, or long-term care. Everything you need is right here at Northridge Village.