Northridge Village Receives 2019 Customer Experience Award from Pinnacle Quality Insight

AMES, Iowa – Northridge Village, a continuing care retirement community in Ames, IA, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience AwardTM. Qualifying for the award in the categories of independent living, assisted living, and skilled nursing, Northridge Village displays a continued dedication to providing Best in Class senior healthcare services.

Executive Director Gregg Hanson of Northridge Village says, “The credit for this award goes to every Northridge Village team member. No one person is directly responsibly — it is a team effort.”

Throughout its three-and-a-half year history of serving the community, Northridge Village has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2018, a sampling of Northridge Village’s residents and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Northridge Village in specific categories.

Every month, Northridge Village has gathered its real-time survey results to gain a better understanding of the resident’s needs and make improvements when necessary.

By qualifying for the Pinnacle Customer Experience Award™, Northridge Village has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month period.


About Pinnacle Quality Insight
A customer satisfaction measurement firm with 23 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,700 care providers in all 50 US states, Canada and Puerto Rico.

About Northridge Village
Life is great at Northridge Village. Here, you can live life on the go, or just relax. Designed with active seniors in mind, Northridge Village provides a secure environment where you can enjoy the independence and privacy of your own apartment in independent living, assisted living, short-term rehab, or long-term care. Everything you need is right here at Northridge Village.

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